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My recent visit to A & E - pass on my gratitude

Posted By TONYPA

"My recent visit to A & E - pass on my gratitude"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as a service user),

I was treated promptly, courteously and with great efficiency after my unannounced arrival. All the staff I encountered at every stage of my diagnosis (which was for a large lump as a result of a recent pacemaker implant) were beyond praise, as a result I now feel absolutely fine and looking forward to Christmas.

I would be grateful if you passed on my gratitude to all who looked after me that morning. Having completed a full examination, I was sent home at 1.15 pm.  So much for all the bad publicity that A & E departments have been having in recent weeks.

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust about a year and a half ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/01/2024 at 15:24
Published on Care Opinion at 15:24

Dear TONYPA

Thank you for taking he time to share your feedback with us. I am sorry for the delay in getting back to you on here.

I am pleased to see that you were treated promptly when visiting the Emergency Department and that, after a full examination, you didn't have too much of a wait overall before being discharged. It is great to see that you felt fine and was looking forward to Christmas. do hope you had a lovely Christmas.

I am wring to you as a member of the Patient Experience Team but, will ensure your kind words are sent over to the team.

Thank you, again, for taking the time too share your feedback with us.

Megan

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