This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I never actually could eat any of the food"

About: Nottingham University Hospitals NHS Trust - City Campus / General surgery

(as the patient),

I had an operation recently to remove my left kidney and a cancerous tumour (December 2023).

The operation was successful and I am eternally grateful to the doctors, surgeons, and nurses who did a stellar job with me ,thank you NHS.

However from day one onwards the standard of food served to me and other cancer patients on Harvey Ward 2 was horrendous.

On all the days I was in there I never actually could eat any of the food as it was always very cold and inedible. I was scared of getting ill with food poisoning or gastroenteritis, from the food that was served off the little antiquated trolleys . It was shocking and I felt it was an insult to all age groups and people. I lost one stone in a very short time and am still trying to get back to normal.

It left me feeling like I was being punished for no reason and angry and frustrated . I would advise all patients that are due to go in from now on to try and get family or find other ways to obtain food whilst inside there.

The whole experience left me feeling insulted and the food tea and coffee was a complete joke. The company who supply these meals need to know. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham university hospitals 3 months ago
Submitted on 08/01/2024 at 11:29
Published on Care Opinion at 11:29


Thank you for leaving feedback on your recent experience of our catering services.

We are sorry to read that your experience fell below our expected standards. Please be assured that we will share your comments with senior management in the appropriate department.

Should you have any further concerns or queries, please do not hesitate to contact our PALS (Patient Advice and Liaison Service) at PALS@nuh.nhs.uk

Update posted by Michael234 (the patient)

Thank you for you're kind response, I fully appreciate that and yes I will contact the patient and liaison officer to express my concerns.p.s.I have no complaints against the surgeons, doctors or nurses they done a brilliant job with me for my operation and for that I will be eternally grateful.

As for now I don't want to elaborate on the food service matter anymore as you have responded to me in the correct manner. I want the matter to go no further.

Kind Regards: Michael Joseph Gallagher.

Opinions
Next Response j
Previous Response k