"My Mums care"

My Mum had dementia and was living in a care home . She developed pneumonia and went into hospital for treatment. She was very sick and was put in a converted treatment room in the admission unit. She was on antibiotics and Oxygen and started to improve. There was talk of her being discharged. 

Then the devastating news , Mum had fallen and fractured her hip. She had needed the toilet and was unable to get help , she was not able to use the call bell and was out of sight of the nurses station. When we arrived to see Mum she was so apologetic, saying how stupid she was. 

The Drs talked about possible surgery , but there was a high risk of her dying during the operation. We asked for an opinion from palliative care and made the heart-breaking decision that our Mum should be kept comfortable and be for palliative care. The palliative care Dr was very good and over a number of days our mum lost consciousness and then eventually died peacefully. 

I felt very angry that Mum had not been given the right care , being stuck in a room without anyone being able to keep a close eye on her . The family had stayed for long periods during the day before the fall. The fall had happened around breakfast time . No one had offered to take her to the toilet when mum woke up , so she tried to go herself , forgetting she needed help. Mum should have been assessed by a physio and given a walking frame but that had not happened. 

I did write a complaint about her care, which took 6 months to get a reply. The reply was soul destroying. They did not even spell mum's name properly, and they had so many details incorrect, it showed a real lack of care. I have only read the reply once as it made me so upset. 

It has made the process of grieving a lot harder and I have been very depressed.