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Excellent care once again

Posted By staggieinthehighlands2

"Excellent care once again"

About: Raigmore Hospital / Respiratory Medicine

(as a service user),

After multiple chest infections our locum GP's decided to refer me to the respiratory team at Raigmore.  I met Dr Christie who has to be one of the most caring consultants I've come across. Unfortunately I have complex stomach problems and I've been under a fair few consultants and at times I've felt spoken at and my opinion didn't matter but Dr Christie listened to my concerns and how I felt and came up with a plan. I'm lucky to have Mr Tamijmarane and Dr Christie's knowledge to try and help me long term.

A shoutout also to Louise (Secretary team) who was very helpful and friendly!

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland about a year and a half ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/01/2024 at 12:12
Published on Care Opinion at 12:12

picture of Sylvia Fraser

Dear staggieinthehighlands2

I am sorry to read that you have been having ongoing issues which have affected your long term health.

Thank you for taking the time to contact us to note your lovely compliments for these services. It is always a pleasure to receive such wonderful comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

I hope that your health continues to improve.

Thank you for taking the time to feedback your experience.

With kind wishes

Sylvia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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