"Poor professional conduct and assessment "

I visited the surgery with my children on Saturday morning (16th December 2023) who both have been unwell since the previous weekend. Both of them complained about an earache, had a chesty cough and a temperature the night before. It was my son’s second visit in the week as his symptoms weren’t going away. He was quickly examined by a nurse/doctor who said his chest and ears were clear and it was just a virus. We took him to the doctor privately as he was in real pain at night and was diagnosed with an ear infection and bronchitis. I felt like the examination was rushed and not thorough just get us out of the room as quickly as possible. The nurse/doctor’s response to me saying have a nice day, it looks like you’ll be busy was “unfortunately”. My daughter was prescribed antibiotics but the dosage on the prescription wasn’t correct which was pointed out by the pharmacist in Boots. He was reluctant to give us the medicine and advised to contact the surgery again. He said the person who did the prescription “doesn’t have a clue”. In the end he changed the dosage from three times a day to twice as we were about to travel and unable to go back to the same doctor on Monday. The whole experience was very disappointing especially my son’s diagnosis as it turned out he was really ill and needed antibiotics.