"Complete lack of communication"

Today my mum who is just out of hospital recieved a text message with results of her MRI scan. Since when has it been acceptable to just text results across with no follow up information of what she needs to do. She was rushed into hospital on the 3oth December following what I class as a complete faliure of this surgery after getting palmed off on numerous occasions. All they did was perscibe pain killers and request an MRI scan saying she had artheritus. Had they done a blood test they would have found out the issue weeks before. Had she not been taken into hospital when she was the situation could be so much worse and I would not have had to have a conversation with the consultant asking if I wanted mum to be resusitated should she go into cardiac arrest. The surgery has completely mismanaged her diabetic care resulting in her being B12 and iron defeciant. She was discharged from hospital on the 4th December and has no follow up from her doctors at all. Routine care from this surgery is non exsitant. You can call in the morning if its an emergency but by a few minutes after 8am all appointments have gone. I am also a patient at this surgery and have not had my thyroid levels or HRT checked in well over a year. I will be requesting an appointment to discuss this and my mums ongoing care plan.