"Lack of communication with staff"

I had a serious accident in July 2023 been knocked of my push bike and damaged my left leg, I went to have my leg checked over at the UTC and that was an eye opener, after my X-ray I had to return back to the UTC to wait and see a specialist. Once that was done I was referred to the Fracture Clinic in August 2023 for my first appointment that went according then I had to go back 2 weeks later (August 2023).

Then I was told I would need a MRI scan which was booked for me. Before the MRI scan I called the department and explained that I had numbness on my left foot due to my injury. Eventually I got my MRI scan and then had to wait until there was an appointment for me for a follow up.

On arriving for my follow up appointment November 2023 I arrived at 14:55 and my appointment was for 15:10 so I was in time, I didn't get seen until 16:25, and when called I went to sit in a room to see the specialist. From the minute I walked into the room to seeing the specialist I can't of been in the room for more than 2 minutes, the specialist explained what they had to explain, then I asked why I am getting numbness in my left foot. They sat there in a bewildered fashion to ask me, was this after your accident?

I was gobsmacked, as I called to pass this information on to the specialist before I had my MRI scan and they didn't know what I was going on about. I left the room totally deflated to think I did give all information to help my situation and the Drs or Specialist had all my details. Nothing was obviously passed on, which I find bizarre.

The more information the better, it helps you help the specialist but not this time, I felt the specialist just wanted to quickly say their bit on what information they had. Sorry that's it we can't help you any more I have to live with what injury I have.

I'm still having issues with my injury and feel it's pointless asking for any more advise or help to help me lead a better life. I felt as if I was merely a number, I most definitely found no care or attention to my situation, I may as well of not turned up for this appointment.

This team in the Fracture Clinic really let the Pilgrim down, I mean how can I help myself if I don't get the care I need from these people. This really needs improvement in all areas.