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The most phenomenal, kind, caring experience

Posted By Eternallygrateful

"The most phenomenal, kind, caring experience"

About: Medway Maritime Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I was struck down with covid triggering arrhythmic cardiac failure and rushed via 111, sirens on, into A&E. My heart rate was 175-200 bpm. Mark, the paramedic, assured me I was safe and that everything would be ok and helped me to contact my daughter (next of kin). He was just so calm and reassuring that I stopped worrying immediately. I had the most phenomenal, kind, caring experience throughout MM hospital.

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Responses

Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust about a year and a half ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 20/12/2023 at 10:00
Published on Care Opinion at 10:00

Thank you very much for sharing your story about the service you received from our staff. I know that they would be delighted to read what you have said and, in order that we can identify them, we would be very grateful if you could contact us to let us know more details.

You can leave a voicemail with your number, so that we can call you back, on 0300 123 9242, or you can email my colleague, Sandra, at sandra.king@secamb.nhs.uk We will then send a copy of your review to the staff and their managers.

I hope you are now feeling much better and thank you again for sharing your experience.

Best wishes

Marie

Marie Clifford

PALS Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

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