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"The teamwork displayed by the entire staff was nothing short of fabulous"

About: Royal Cornwall Hospital (Treliske) / Orthodontics

(as a parent/guardian),

My daughter recently underwent a procedure to create space for her braces at the orthodontics clinic. From the moment we walked in, we were greeted by a friendly and professional receptionist. The entire experience, from interacting with the fantastic nurses, the orthodontic team, the anaesthetist, and the surgeon, to the aftercare team, was exceptional. Every step of the way, my daughter received exemplary care and was treated with the utmost respect.

The team was thorough in their approach, taking the time to explain every aspect of the procedure to my daughter. They provided clear instructions, ensuring she was well-informed, and also took the initiative to reassure me as a parent. The entire staff demonstrated a first-class and superb level of professionalism. I particularly want to commend the aftercare lady. She is truly a godsend and deserves recognition, perhaps even a medal.

The teamwork displayed by the entire staff was nothing short of fabulous. The aftercare and support were excellent, and the documents provided were clear and comprehensive. Before any procedures or agreements were made, everything was explained thoroughly, including details about medications and self-care. Thanks to their efforts, I couldn't have asked for a more anxiety-free environment for my daughter's treatment.


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Responses

Response from Lucie Baker, Sister, Oral surgery,Orthodontic and Maxillofacial Unit, Royal Cornwall Hospitals NHS Trust 4 months ago
Lucie Baker
Sister, Oral surgery,Orthodontic and Maxillofacial Unit,
Royal Cornwall Hospitals NHS Trust
Submitted on 19/12/2023 at 15:31
Published on Care Opinion at 15:31


Dear wateryd65,

Thank you so much for taking the time and trouble to provide our team with such lovely feedback following your recent visit to the department with your daughter.

It is wonderful to hear your daughter has been treated with such care and compassion and that you as her parent felt reassured.

I will definitely pass on your kind words to the whole team as they will be delighted to hear that their care and kindness made such a difference.

Thank you once again and I hope your daughter makes a speedy recovery.

Kindest regards

Lucie

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