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Thank you to all involved

Posted By alphaxe3745

"Thank you to all involved"

About: Royal Hospital for Children and Young People (Edinburgh) / Endocrinology

(as a parent/guardian),

Attended this morning for my son's usual 6 month appointment. Staff at reception upstairs in outpatients very understanding as my son held his hand over my mouth to stop me speaking. My son's autistic. Very swiftly taken into the appointment for height and weight, then straight into the consultant. Dr Chetty and the 2 Jen's were fantastic and swift in what they had to do. We were out again in just under half an hour! Thank you to all involved in my son's care. 

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 5 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 22/12/2023 at 10:54
Published on Care Opinion at 10:54

Dear alphaxe3745,

Thank you so much for taking the time to share your feedback with us on Care Opinion.

I am pleased to hear of your positive experience whilst attending your son’s appointment with the Endocrinology Department at the Royal Hospital for Children and Young People. It is great to hear that your son’s procedure went smoothly, and that staff were so efficient and kind.

Please be assured that your feedback has been passed on to the team who will be delighted to receive it.

Thank you again for sharing your experience, that is much appreciated.

Best wishes,

Ana Mezzomo

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Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 4 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 05/01/2024 at 12:49
Published on Care Opinion at 12:49

This response is being posted on behalf of Jennifer Roach, Nurse Specialist, Endocrinology, Royal Hospital for Children and Young People.

Dear alphaxe3745,

It is always very nice to get positive feedback from our families who attend our clinics.

We do our best to provide the care required in a timely manner and support our patients and their carers as best we can.

We appreciate the time to give us the feedback and will strive to give excellent care.

Thank you

Jennifer Roach

Endocrine team

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