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I shouldn't have had any fears

Posted By Surfb93

"I shouldn't have had any fears"

About: Royal Infirmary of Edinburgh at Little France / Endoscopy

(as the patient),

My first visit to Edinburgh Royal Infirmary and not one I was looking forward to. I was to have an Endoscopy to examine my gastrointestinal tract and have a cyst on my pancreas drained.

I shouldn't have had any fears. My care was exemplary from beginning to end and the doctors and nurses at the Endoscopy Unit were very good and made the procedure as comfortable as they possibly could, I cannot praise them highly enough.

Also, Nurse Rachel, you were an absolute star, thank you. Wish you all a very Merry Christmas and a happy, healthy and safe New Year. God bless you all. 

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


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Responses

Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian about a year and a half ago
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 15/12/2023 at 17:39
Published on Care Opinion at 17:39

Dear SURFB93 thank you so much for the very kind words that you have posted on your recent attendance and experience whilst under the care of the RIE Endoscopy Unit. I am glad to read that your experience was a positive one and I will share your comments with the team at the RIE.

I hope you are feeling better and can I also wish you a very merry Christmas

Bw

Agnes Ritchie

Associate Nurse Director

St Johns Hospital, Ophthalmology and Endoscopy Pan Lothian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Anita Talbot, Senior Charge Nurse, Endoscopy, Royal Infirmary of Edinburgh, NHS Lothian about a year and a half ago
Anita Talbot
Senior Charge Nurse, Endoscopy, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 15/12/2023 at 17:40
Published on Care Opinion on 18/12/2023 at 08:51

Thank you for sharing the story of your experience with us.

I have shared your very positive feedback to the team who greatly appreciate your kind words.

I hope that you keep well going forward.

Best wishes & a merry christmas.

Anita

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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