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Balfour hospital speech and language

Posted By attendantjk59

"Balfour hospital speech and language"

About: Balfour Hospital

(as a service user),

Got offered a video appointment for speech and language - was useless and told needed a face to face appointment but no estimate of when that would be. Feels like this is just a way of saying I have been seen and meeting a paper target, and not an effective way of assessment and treatment fir me. Felt dismissed.

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Responses

Response from Julie Tait, Patient Experience Officer, NHS Orkney 4 months ago
Julie Tait
Patient Experience Officer,
NHS Orkney

Submitted on 19/12/2023 at 14:26
Published on Care Opinion at 14:26

Dear attendantjk59

I am very sorry to hear you felt dismissed by our Speech and Language Therapy team. This is disappointing to read.

Without more detail, it is difficult to provide you with a response but I would urge you to contact me on ork.feedback@nhs.scot so that we can try to help and resolve this for you.

I would hope to be able to provide you with further information in relation to waiting times and perhaps offer some further support.

Please do get in contact if you feel able to.

Kind regards

Julie

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