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Support Services ED cleaner

Posted By carinabk89

"Support Services ED cleaner"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

Had the bad luck to spend 8 hours in ED yesterday when the department was incredibly busy. In that time I saw 2 cleaners give a cursory look around with a brush.

I had to return to the department today for further scan and would like to compliment the young man cleaning this morning, I believe by his ID badge his name is Ben. In spite of the large number of people in the waiting area again, he has thoroughly cleaned the entire floor (including under seats where there were bottles and items still sitting from when I arrived yesterday morning) with manners and efficiency. 

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Responses

Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 4 months ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust

Submitted on 21/12/2023 at 09:47
Published on Care Opinion at 12:14

Hi Carinabk89

I hope your feeling better. I wish to say thank you for posting these comments on your experiences during your recent visit to ED department. Thank you for highlighting the hard work the cleaning staff do in challenging circumstances and for your recognition and compliments for Ben and his work. I have shared these lovely comments with Ben and also the team as this is so encouraging and greatly received by the team.

Kind Regards

Joanne Daly Support Services Manager

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Response from Michelle Scott, Patient Client Experience Lead, Primary Care and Older Person, Western Health and Social Care Trust 4 months ago
Michelle Scott
Patient Client Experience Lead, Primary Care and Older Person,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 21/12/2023 at 12:28
Published on Care Opinion at 12:28

picture of Michelle Scott

Hello carinabk89

Thank you for leaving your story on Care Opinion. My name is Michelle Scott Patient Client experience lead for the Western Trust. I liaised with Domestic support services who had shared your story with Ben and all the staff who were delighted to get such wonderful compliments. Ben had this to say

“I was absolutely delighted to receive news this morning of positive feedback from a service user in Altnagelvin ED. It is extremely busy area to work in, with ED staff working tirelessly despite high attendances, especially within the waiting area.

The waiting area, was distinctly busy and I set about cleaning the area to the best of my ability. Whilst I consider this as simply doing my job, it’s really humbling to receive positive feedback from service users who take the time to recognise the hard work of our staff“

Thank you again for sharing your story

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

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