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"Everything was explained to me each step of the way"

About: Queen's Hospital / General surgery

(as a service user),

I felt so cared for every single person that dealt with me was amazing and treated me like a person not just a number.

Everything was explained to me each step of the way. I was terrified of going in as I had been treated appallingly at Homerton hospital several years ago but this experience could not have been further from that.

It brought tears to my eyes how genuinely kind the staff at Queens were. 

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