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"Next to impossible to get a treatment"

About: Tennyson House Surgery

They have introduced an amazing process to get an appointment. Fill out the form, someone will check, they will ask further information, submit that information. Finally a url is shared to book an appointment and once you go through booking, no appointments available. Tried 4-5 time in a week and finally link expired.

My question is:

1) Why you share the link if not enough appointments are not available to book?

2) Why there is not an automated way to share new link?

Honestly I respect nhs and their staff but on the same time I do respect my time. This is not the only job i have to book an appointments I keep on trying the url. There should be a better way to access Dr when its required otherwise I feel like its just waste of everyone's time and nhs resources.

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Responses

Response from Tennyson House Surgery nearly 2 years ago
Tennyson House Surgery
Submitted on 14/12/2023 at 09:18
Published on nhs.uk on 17/12/2023 at 19:32


Dear Patient,

Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we appreciate that there may be occasions that issues occur. The system does not allow the practice to send booking links if appointments are not available, therefore please can you contact the practice directly in order for us to investigate this further. Thank you.

Chelmer Medical Partnership

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