"Waiting lists for audiology"

About: Lauriston Building Lauriston Building Edinburgh EH3 9HA

Posted by Stephen23 (as the patient), about a year and a half ago

I would like to complain about the waiting lists. I have been on a waiting list since August 2023 and am told that I won’t be taken until after Easter 2024 for my hearing test.
It is unacceptable for people to wait that length of time. My hearing has gone down since my last test.
The waiting list should be based on need.
I hope the waiting lists will come down.

More about:

Do you have a similar story to tell?

Responses

Ann Meldrum

Personal Assistant, Outpatients,

Lauriston Building - NHS Lothian

Submitted on 18/12/2023 at 10:49

Published on Care Opinion at 13:18

Thank you very much for highlighting your concerns around Adult Audiology Waiting times. In order to review your case specifically can I invite you to contact the Patient Experience Team, logging a formal concern? This will allow us to look into your own pathway and feedback specifics regarding your care and timelines. The email address is: Feedback@nhslothian.scot.nhs.uk.
As a service we recognise that the waiting times are longer than we would like, and the service is in the process of taking positive steps to reduce waiting times including recruitment of new staff.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Ann Meldrum

Update posted by Stephen23 (the patient) 16 months ago

I am still awaiting a response from Feedback NHS Lothian I sent an e-mail on 20th Dec re my concerns ..

Ann Meldrum

Personal Assistant, Outpatients,

Lauriston Building - NHS Lothian

Submitted on 06/02/2024 at 17:02

Published on Care Opinion at 20:10

Please accept our apologies that your response has not been forthcoming. As this forum is anonymous, it is difficult for me to identify if your concern has indeed been passed to the Audiology team. I will investigate with our Patient Experience Team as to any delays they may have. Had your response been received, they should have contacted you directly acknowledging receipt and the heads of complaint. I will investigate with them now, but my main advice on this case, being anonymous, is that you resend the original email to
Feedback@nhslothian.scot.nhs.uk
and ask that they update you on the status. I can progress quickly once I have your details but sadly cannot investigate further without your patient information identified via the Patient Feedback platform.
Waiting times are longer than we expect at this time, but I can certainly review further once your information is processed via the Patient Experience team.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Ann Meldrum

Update posted by Stephen23 (the patient) 16 months ago

Thank you for this response however I sent the original e-mail to patients feedback this afternoon and received an automated response, Hopefully I will get a response soon.

Ann Meldrum

Personal Assistant, Outpatients,

Lauriston Building - NHS Lothian

Submitted on 07/02/2024 at 09:24

Published on Care Opinion at 09:52

Good Morning - I have been advised from the Patient Experience Team that they have now communicated with you and that the process of your concern has now been explained. I hope this now resolves matters for you. Wishing you well for the future.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Ann Meldrum

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language