"As a family we could not of asked for anything more"

About: South West Acute Hospital / Ward 7 South West Acute Hospital Ward 7 Enniskillen BT74 6DN

Posted by Anne628 (as a relative), 6 months ago

My uncle was in the Southwest acute hospital for a number of months after a fall. He was treated like nothing short of royalty. Which to both my uncle and my family, it was obvious just how close knit off a team ward 7 staff are .
On every occasion that we went to visit my uncle ,he had stories of all the activities he had been up to that week or a lovely meal.
To the point that we were concerned that would we struggle to get him home , after being so spoilt by the wonderful staff .
My uncle lives on his own and just loved the company.
As a dedicated and well respected member of his church , all his religious needs were met by the dementia companions each week on the ward. My loved one does not have dementia , but there was time made for himself daily.
On his last day on the ward , I left with a pain in my heart but of happiness , the dementia companions organised a Christmas sing song with lots of patients and their families .
You could see patients that usually struggle to take part in activities everyone found their voice that day. With ward staff also joining in.
Both Clare and Brendan (Companions ) my uncle speaks extremely highly of you both.
From Physios, nursing staff , auxiliaries, occupational therapists , doctors , domestics and everyone else who made a shy reserved man feel like he could stand tall and smile again . As a family we could not of asked for anything more.
Thanks for everything you do ward 7.

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AnnMarie Conlon

Falls Integrated Pathway Co-Ordinator, Primary Care Older People,

WHSCT

Submitted on 14/12/2023 at 17:54

Published on Care Opinion at 17:54

Dear Anne,
My name is Ann Marie Conlon, I am the falls integrated Pathway Co-ordinator within the Trust. Thank you for taking the time to share your family's experience of Care in Ward 7, South West Acute Hospital following your uncle's fall.
I am pleased that both your uncle and extended family had a positive experience of the care received by the multi-disciplinary team.
It is lovely to hear that there were activities on the Ward that your uncle was able to participate in these during his hospital admission.
If you would like further information on managing falls risk or to discuss falls prevention, please contact the Falls Integrated Pathway office on 02871610763.
Best Wishes,
Ann Marie Conlon
PPI Opportunities
We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust.
If this is something you would be interested in and would like more information on what is involved, please contact Una McNaughton at involve@westerntrust.hscni.net or call on 07775993582.

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Nicola Hayes

Dementia Service Improvement Lead - Acute & Non Acute, PCOP,

WHSCT

Submitted on 17/12/2023 at 19:42

Published on Care Opinion at 19:42

Dear Anne628
My name is Nicola Hayes and my substantive post is Dementia Service Improvement Lead for Acute Hospitals and I manage the Dementia Companion Service.
Thank you for your feedback story "As a family we could not of asked for anything more".
I am glad to hear of your positive experience that you and your Uncle had of the journey through Ward 7, SWAH and of the Dementia Companion Service (even though your Uncle did not have a diagnosis of dementia).
Coming into hospital can be a fearful and stressful time for any of us. The care and treatment provided is essential to ensure that any hospital journey is person centred, particularly with your Uncle's recent fall and possible loss of confidence post fall.
Approach and communication are vital in the caring profession, not only to ensure that your Uncle’s needs were met, but also that you and your family's needs were met.
Therapeutic and person centred engagement and inclusion is vital for all our patients. It can make such a huge difference for patients when someone can have a connection with them to make their journey less stressful and this can positively impact on their individual care needs, as you have evidenced in your post.
The Dementia Companion Service is a relatively new service within the WHSCT, but it is one that is striving to provide individualised care to people living with dementia while in our acute hospital care settings.
What you have witnessed with Brendan and Clare is the core of the Dementia Companion Service and the values that we promote as a service. I am delighted that you, your Uncle and your family had the experience of the Dementia Companion Service and the role that they can play with people living with dementia who are admitted to our acute hospitals (as well as those who may not have a dementia diagnosis). Brendan and Clare will be delighted to receive this positive story.
May I thank you again for taking the time to share your experiences with us on care opinion.
Your feedback is very welcome to ensure safe, effective, compassionate and well led care is delivered and I will share this story with Brendan and Clare and feedback to you their response to your story.
Best Wishes
Nicola

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Update posted by Anne628 (a relative) 5 months ago

Thank you so much for your kind words both of you.
My uncle has returned home and is doing excellent with his improved mobility.
He had lost his love of music but after his stay in hospital he has found it again.
I will be forever indebted to you all, thank you and have a lovely Christmas.

AnnMarie Conlon

Falls Integrated Pathway Co-Ordinator, Primary Care Older People,

WHSCT

Submitted on 20/12/2023 at 17:15

Published on Care Opinion at 17:15

Thank you Anne,
I'm delighted that your uncle continues to improve at home and I wish you and your family a beautiful Christmas.
Best Wishes,
Ann Marie

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