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"Blood Clinic Chaos"

Dangerous method of issuing tickets for the blood test.

You have changed the method of selecting the order of being seen again.

We used to just collect the tickets.

Then we were told to sit in set seats and we went in as the order of sitting.

Now we are back to using the ticket machine (I attended on11/12/23.) But the ticket machine had no tickets till 5 mins before start time even though the tickets were available but could not be put in the dispenser till the nurse arrived . So you would have had 23 patients all pushing to get the earlier tickets. Fortunately a helpful gentleman wrote out numbers on pieces of paper so everyone new the order to get the “official” tickets!!

There are several ways you could ensure you do not have too many people waiting. This is not one of them.

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Responses

Response from Amy Bond, Patient Experience Manager, Nursing and Quality, Lancashire and South Cumbria Foundation Trust about a year and a half ago
Amy Bond
Patient Experience Manager, Nursing and Quality,
Lancashire and South Cumbria Foundation Trust
Submitted on 05/01/2024 at 10:40
Published on Care Opinion at 10:40


Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.

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