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"Ward 56: patient care done right"

About: The Princess Royal Maternity Unit / Gynaecology

(as the patient),

I was recently discharged from Ward 56 after major gynaecological surgery. I was under the care of Dr Kent who operated on me alongside Dr McCormick. I am hugely indebted to these brilliant surgeons and their colleagues in the operating theatre, whose skills have resulted in me being well on my way to recovery.

My experience of Ward 56 was nothing short of excellent. I can honestly say that there was not a single individual working in (or associated with) the ward who was not kind, helpful and genuinely pleasant. The skills and caring of the nursing staff were superlative and restored me from a state of helplessness to walking out of the ward in the space of 5 days.

Some names that I remember are: Hannah, Natalie, Lynn, Kim, Nadia, Catherine, Regina, Kelsey (student nurse) … and it is a great disservice that I didn't absorb or recall all the other names in my sometimes befuddled state post-surgery. I'd like to especially thank Lynn who saw me through a low moment with empathy and compassion.

Facing my surgery was a formidable prospect, but I couldn't have asked for better care, from my surgeons, anaesthetists and other operating team to all the staff on the ward. I feel that, from this patient's perspective, Ward 56 could be used as an example as to how to perform patient care exactly right.

My heartfelt thanks go to all.

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde about a year and a half ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 13/12/2023 at 11:15
Published on Care Opinion at 11:15


picture of Nikki Harvey

Dear pam1964

Thank you so much for spending the time to share your feedback at such a stressful time.

Dr Kent, Dr McCormick, Hannah, Natalie, Lynn, Kim, Nadia, Catherine, Regina and our student Kelsey, our surgeons, anaesthetists and our operating team will be delighted that you felt your care could not have been better from the whole team.

I will be delighted to share this with them!

I wish you a speedy recovery.

Kind regards,

Nikki Harvey

Interim Lead Nurse

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