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Every member of staff who dealt with me were amazing

Posted By amghj

"Every member of staff who dealt with me were amazing"

About: Forth Valley Royal Hospital / Urgent Care Centre General practices in Fife Scottish Ambulance Service / Emergency Ambulance

(as the patient),

In early December I attended my GP as I'd had problems with mild chest pains. He called ambulance and got me sent directly to the Urgent Care Unit at Forth Valley Royal where they carried out various test - all which were normal - 

I was diagnosed with possible angina and referred for further investigations.

Every member of staff who dealt with me were amazing - professional, caring and reassuring. 

In particular, I'd like to thank staff at the Medical Centre, the ambulance crew and Maria and Emma at the Urgent Care Unit 

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 4 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/12/2023 at 15:14
Published on Care Opinion at 15:14

Dear amghj

Thank you for taking the time to post your Feedback here on Carepopinion

I am really sorry to read you have had to make use of our services as well as those of the wider NHS however I am delighted to read about the wonderful care given by everyone who looked after you. It is such good news to hear your test results were normal too! What a relief this must be.

If you would like me to pass on your thanks to our crew, I can certainly arrange that for you. All I would need is for your name, address and date of when we attended. If you would like me to do this, please may I ask you contact our team at sas.feedback@nhs.scot and if you could be so kind to make reference to your care opinion username, this will help us easily link to your story.

I wish you all the best and thank you again

Lesley

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Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 4 months ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 27/12/2023 at 09:22
Published on Care Opinion at 09:22

picture of Pauline Donnelly

Thank you for taking the time to leave us a review. We're glad to know that you had a positive experience with us.

Your feedback is valuable, and we're always striving to improve. Wishing you a speedy recovery from the team in Urgent Care Centre.

Regards

Dawn McDonald

Senior Staff Nurse

Urgent Care Centre

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 3 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 11/01/2024 at 14:06
Published on Care Opinion at 14:06

picture of Siobhan Mcilroy

Dear amghj

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am pleased to hear the GP promptly phoned an ambulance and you were seen at Forth valley Royal.

If you let me know which GP you attended I can ensure your feedback is passed on. You can contact me at siobhan.mcilroy@nhs.scot.

Hope you are keeping well.

Thank you again for sharing your story, best wishes and take care, Siobhan

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