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"Experience at branston sexual health clinic"

About: Branston Health Centre Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I initially went to derby sexual health clinic where I saw the first doctor on on a couple of occasions. The doctor I saw didn’t know what my symptoms were and then made an appointment for me with one of their colleagues. I saw this doctor on three occasions. This doctor gave me cream but it didn’t work. They then decided the best way forward was a biopsy. Theydescribed the procedure and it sounded stressful. An appointment for a couple of weeks.

In the mean time I spoke to a friend to relay my experience. They said you should try Branston because their experience was a lot better than I’d explained. I went there and saw doctor Gardi. He diagnosed the condition on my first visit and treated me. He was extremely caring and considerate. I can only say that my experience on two clinics could not have been more different.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 16 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 18/12/2023 at 14:05
Published on Care Opinion at 14:05


picture of Andrew Garratt

Hi Blackbirdcj34,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am sorry you had a negative experience at Derby but pleased that you decided to attend the Branston Clinic and saw Dr Gardi who was able to diagnose your condition and give you treatment. I have shared your story with Dr Gardi and he will be happy that you found him caring and considerate. 😀

Kind regards,

Andrew Garratt, Senior Administrator

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