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Care Opinion

A&E attendance

Posted By Hamish24

"A&E attendance"

About: Gilbert Bain Hospital / Accident & emergency

(as a service user),

Senior Staff Nurse Irvine and SN Kerr

Both members of staff treated and cared for me during my short stay in A&E.

Treated at all times with dignity and respect

Always kept up to date with what was the plan of my care and who would be delivering it.

Staff were pleasant and professional.

I would like to say a huge thank you to both.

I would also like to mention Dr Fryer who was responsible for my care during my stay. A professional with a good humour. Many thanks.

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Responses

Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland 4 months ago
Carolyn Hand
Corporate Services Manager/Complaints Officer, Chief Executive's Department,
NHS Shetland

Submitted on 21/12/2023 at 10:48
Published on Care Opinion at 10:48

Dear Hamish24

Thank you for taking the time to leave such positive feedback about your experience in A&E. It truly does mean a lot to our staff to hear that you felt well cared for during your time at the hospital. I have shared your kind words with the staff you mention.

Wishing you all the best

Carolyn

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