A huge thank you & praise to HCA Ellie at the Minor Injuries Unit. The unit was extremely busy, it is obviously that time of year with the bad weather. So my appointment was to see a health professional for a swab for my PEG.
Waiting in the waiting area - which was full - watching the staff coming & going, people having the odd murmur about the waiting time, even though those coming in were all told about the waiting time. Apologies given to every patient called for x-rays, examinations etc. Finally, Ellie called me!
Ellie introduced herself & confirmed what my appointment was for plus my details. Ellie then very efficiently went about getting the swab done, once done a new dressing put on & let me know that it would sent away etc, I said that the GI Nurse at ARI would be tracking it so no worries about getting the results.
Ellie was very professional and very cheerful, I didn't feel rushed or that she was rushed. Thank you, & I hope the rest of your shift went well.
"Very professional and very cheerful"
About: Jubilee Hospital / Minor Injuries Unit Jubilee Hospital Minor Injuries Unit Huntly AB54 8EX
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