"Bad experience - not patient friendly "

Over last few weeks , unable to get appointments for my self and my child. Had to go to urgent care. Appointments are all gone when you ring at 8.30. Then we needed travel vaccines and these specific ones are free on the NHS. I was told they haven’t got them and to get them from a local pharmacy. Where they are £35 , £38, £45 each. So for a family u are paying a huge amount. They are free on the NHS. Tetanus, Typhoid and Hepatitis A are all free travel vaccines. Why do we have to pay then. ? I have been working for the NHS for over 30 years and i am absolutely disgusted by this surgery, no appointments and no vaccines when you need them. I would rate them 2/10. When we registered in 2013 i would have given them 10/10. Over the years with change of staff/drs the service provided now is of a poor standard!