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"Admitted to Urgent Care Unit"

About: Forth Valley Royal Hospital / Urgent Care Centre

(as the patient),

Environment

Environment

Transport

Transport

Waiting Time

Waiting time

Cleanliness

Cleanliness

Food

Food

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Responses

Response from Susanne Macfarlane, Senior Charge Nurse, Urgent Care Centre, NHS Forth Valley 5 months ago
Susanne Macfarlane
Senior Charge Nurse, Urgent Care Centre,
NHS Forth Valley
Submitted on 04/01/2024 at 13:45
Published on Care Opinion at 13:47


Thank you for your lovely feedback Amghj. I am happy to read that your experience was a very positive one and that your time spent within the Urgent Care Department was sitting mostly on the happy side of the scale. I will pass on your wonderful feedback to all the staff who treat and care for all our patients. I will also let our fantastic domestic staff know you were very happy with the cleanliness of the environment which they work hard to maintain. I hope that you are feeling much better and are making a speedy recovery. Thank you again for taking the time to write such positive things.

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