Text size

Theme

Language

"Declining Quality"

About: The Arnewood Practice Milton Medical Cen

I received a text message asking me to book a blood test at the practice, which I booked. When I arrived the HCA taking my test asked what I needed and said no request had been received from the GP so they could only test for the same things as last year. The results on the NHS app showed six out of the seven tests were abnormal with one result recommending a referral to a specific service. Despite the results I heard nothing from the practice and no referral was made.

It's bad enough that patients are asked to attend blood tests with GPs making no effort to confirm what is required, that's a clerical error. To have tests that come back as "abnormal" with a recommended referral that isn't followed up by the practice is unforgiveable.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Arnewood Practice Milton Medical Cen about a year and a half ago
The Arnewood Practice Milton Medical Cen
Submitted on 07/12/2023 at 13:20
Published on nhs.uk at 22:36


Dear patient,

Thank you for taking the time to leave your feedback and I am sorry you have not been satisfied with the service you have received.

As your review is anonymous I am unable to comment further, but would like to the opportunity to look into what has happened and ensure you get any ongoing care that is required.

If you would like us to do this, you can contact myself on kellyanderson@nhs.net or call 01425 201111 to speak to the Operations Manager at the site which you attended.

Best wishes

Kelly Anderson

Business Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k