"Declining Quality"

I received a text message asking me to book a blood test at the practice, which I booked. When I arrived the HCA taking my test asked what I needed and said no request had been received from the GP so they could only test for the same things as last year. The results on the NHS app showed six out of the seven tests were abnormal with one result recommending a referral to a specific service. Despite the results I heard nothing from the practice and no referral was made.

It's bad enough that patients are asked to attend blood tests with GPs making no effort to confirm what is required, that's a clerical error. To have tests that come back as "abnormal" with a recommended referral that isn't followed up by the practice is unforgiveable.