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"Community Matron enabled me to get back to a normal life"

About: Specialist Nursing Services / Community Matrons, Rushcliffe

(as a service user),

I had a spell in hospital in July 2023 and after being sent home, my GP (Dr Moseley) visited me several times and decided I should be put into the care of the Community Matron Nicola.

Since that time, Nicola has visited me at home initially every week and more latterly every two weeks. I have to say, how fortunate it was to be put into Nicola's care. She has been completely professional at all times, always giving me a thorough examination at each visit, whilst being considerate of my personal dignity. She always made time to fully answer any questions I had and giving me absolute confidence and reassurance. Sometimes, during her visits my Son and Daughter-in-law were present and Nicola always invited them to ask any questions they may have.

I would like to thank everyone involved in my care, especially the Community Matron, for having the time, patience and cheerfulness which has enabled me to get back to a more normal life such as is possible in someone my age.

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Responses

Response from James Huguenin, Head of Service, Specialist Nursing Services, Community Health Services nearly 2 years ago
James Huguenin
Head of Service, Specialist Nursing Services,
Community Health Services
Submitted on 06/12/2023 at 17:33
Published on Care Opinion on 07/12/2023 at 10:15


Thank you so much for you feedback on Nicola and the really positive experience that you have received. We will thank Nicola personally for the care that she has provided. The community matrons provide fabulous holistic and patient-centred interventions and this is clearly evident here.

Once again thank you for taking the time to feedback on our service. It is most appreciated.

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