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Some staff (thankfully not all) appear to not care.

Posted By Denise1

"Some staff (thankfully not all) appear to not care."

About: Banbridge Health & Care Centre / Radiology Services (X-Ray)

(as a friend),

My friend, who I had given a lift for their appointment, was sent from their consultant to radiography (in the same building) for an x-ray.

At x-ray the two staff there were apparently more interested in talking to each other, than dealing with their patients. When they did take time to speak to my friend they advised that the request for x-ray wasn't through yet and told my friend that they could wait over an hour if they wanted, or go and get an x-ray in Armagh, as they were going on their lunch (around 12.20pm) and x-ray would then be closed until 1.45pm. They were in the same building as the consultant! Surely they could have phoned, or got up and walked to, the consultants office to get/confirm the x-ray details?

Some staff (thankfully not all) in Southern Trust appear to not care about patients. 

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Responses

Response from Lee Feenan, Lead Radiographer for General X-ray, Daisy Hill Hospital, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 16 months ago
We have made a change
Lee Feenan
Lead Radiographer for General X-ray, Daisy Hill Hospital, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 10/01/2024 at 17:24
Published on Care Opinion on 11/01/2024 at 09:25

Dear Denise1,

First of all can I thank you for taking the time to share your feedback on the visit of you and your friend to the x-ray department in Banbridge Health and Care Centre. The sharing of patient experiences, both positive and negative, is a vital tool to allow us to continuously improve our services.

As the Lead Radiographer for Daisy Hill and Banbridge x-ray I am very sorry to read that the standard of care your friend experienced fell well below what I would expect. I can understand why you would feel upset, therefore I have addressed the issue with my team and reminded them of the standards of care that is expected of them.

Unfortunately the issue of referrals not being received in a timely manner is one that we deal with on a regular basis and I will once again raise this with the consultants who work in Banbridge H&C Centre.

Please pass on my apologies to your friend and I hope that any future visits to our department will be a much more positive experience.

Kind Regards and Best Wishes,

Lee Feenan

Lead Radiographer for General X-ray

Daisy Hill Hospital and Banbridge Health and Care Centre

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