I am in my seventies and was prescribed four items of medication some years ago. I order and collect my repeat prescriptions every two months. The system worked perfectly until quite recently when a new NHS ordering system was introduced.
Four days ago using the new format I ordered my prescription. Today I phoned my pharmacy to ensure they had received a signed off prescription from my GP. They had not. I tried to phone my GP but was told I was 17 in a queue . I held the line for 1 hour and 25 mins and the line went dead.
I tied again this time using a facility to get a call back later.
No reply
How do I feel, disappointed. I spent much of the day trying to obtain a simple prescription and have almost run out of my medication.
There is obviously a problem with the IT System, but on the switchboard at Gillan House there are not enough phones or people answering.
I have no idea when I will get my medication. I feel the NHS is now failing in this area.
"Service quality"
About: Gillan House Surgery Gillan House Surgery London N13 4BS https://www.gillanhousesurgery.co.uk/
Posted by Fed up of N14 (as ),
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