Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

An amazing team

Posted By Jacqueline4321

"An amazing team"

About: Adult Health & Support Services / Primary Care Out of Hours Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department University Hospital Wishaw / Paediatrics wards (19 & 20)

(as a parent/guardian),

My son (11) was unwell and we attended out of hours at Douglas Street. The staff there were really good with him and following an assessment had arranged for an ambulance to take him to Wishaw General. The ambulance staff Kara and Kailey were amazing at reassuring him as he traveled to hospital on oxygen. They chatted with us to help reduce the anxiety we were both experiencing, as he has never been ill before. 

Everyone in A&E was helpful from the doctor dealing with his care to the auxillary who stopped me getting lost. He was seen quickly and following an x-ray was transferred to the care of the pediatric team. 

Jodie (s/n) clarked him in and kept us informed about what would happen next. The team who work in Wards 19 and 20 were caring and supportive. Nothing was any trouble and after a very frightening 24 hours my son was on the mend. Louise one of the auxillaries was there for support when I was struggling with my worries and talked with me so I could return to his side, being strong for him. 

The doctors explained everything to us both and checked if either of us had questions, it was reassuring to see my son's questions and understanding were just as important as mine. 

Isobel the volunteer and Jasper the therapy dog both tried to take my son's worries away for a little while and I thank them and all of the nursing and medical team as well as Emily from the physiotherapy department for all their help in getting my son well again. 

An amazing team ❤️

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 07/12/2023 at 08:33
Published on Care Opinion at 08:33

Dear Jacqueline4321

Thank you for sharing your story. It must have been a very worrying time so it is lovely to read that you are happy with the care he received.

If you would like me to pass on your thanks to Kara and Kailey may I ask you to email our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name. your son's name and the date we attended.

I do hope he is feeling better now.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Annie Campbell, Senior Charge Nurse, W19, North Lanarkshire Health & Social Care Partnership nearly 2 years ago
Annie Campbell
Senior Charge Nurse, W19,
North Lanarkshire Health & Social Care Partnership

Submitted on 07/12/2023 at 10:03
Published on Care Opinion at 10:03

Hi Jacqueline4321

Thank you for sharing you lovely feedback. I am pleased to hear you had such a positive experience at what must have been a worrying time for you and your son. I will pass on your comments to the staff on W19 and W20. I hope your son is recovering well now at home

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire nearly 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/12/2023 at 16:32
Published on Care Opinion at 16:32

picture of Jennifer Montgomery

Dear Jacqueline4321,

Thank you for sharing your experience on Care Opinion of University Hospital Wishaw, Emergency Department.

I am so pleased to hear that all the staff were helpful and that your son was assessed and admitted quickly.

I will ensure your kind words and feedback are passed on to the team.

I hope your son is recovering well.

Kind Regards

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Maureen Dearie, Locality Manager, South Lanarkshire Health & Social Care Partnership nearly 2 years ago
Maureen Dearie
Locality Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 14/12/2023 at 12:25
Published on Care Opinion at 16:58

Dear Jacqueline4321,

Thank you for taking the time to share your lovely feedback.

I am delighted that the care both you and your son received during his recent illness was a positive experience, and that it helped allay some concerns during this worrying time.

I will share your positive feedback with the PCOOH team.

I do hope you son continues to recover well at home.

Kindest regards,

Maureen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k