This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Every single person I came across deserve the recognition."

About: Royal Alexandra Hospital / Medical Assessment Unit (MAU)

(as the patient),

I was recently admitted to the Medical Assessment Unit (MAU) in Royal Alexandra Hospital and the entire team were incredible, despite me not being the easiest of patients (sorry again).

Some exceptional staff deserve the recognition for the care I received, Claire the nurse on nightshift kept me as calm as she could, doing everything in her power to try to get my pain under control and was just excellent with me when I was uptight and agitated. She was so caring and really made me feel at ease!

Aoife the doctor who explained all the possible treatment plans and reassured me when I needed it, she listened to my concerns and overcame them one by one explaining the ins and outs on what was happening which reassured me the most.

Mary the nurse who took over from Claire on the day shift was just exceptional, so caring and compassionate and made sure I was as comfortable as possible given the situation and her soft and gentle nature in general made me feel so safe.

I really want to thank Cait (Catherine) the doctor who deserves 1000 words on her own! The two days that I was under her care she ensured I was really listened to, she gave me the tough love I needed to ensure I was properly treated and I really felt like she was in my corner, advocating and fighting for me to get answers. She done absolutely everything she could to treat me and when other areas such as surgical and gyne input was needed she really advocated for me. I felt like Cait genuinely cared and understood what I was going through and the way she spoke to me with genuine care and compassion was just incredible. I’m extremely grateful for everything she done for me over the short time I was in her care and I’ve taken everything she’s said on board to ensure that I’m healthy and hopefully pain free long term. 

The entire MDT in MAU were excellent and every single person I came across deserve the recognition. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 13/12/2023 at 09:23
Published on Care Opinion at 09:23


picture of Kevin Torbet

Dear CaitlinS

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to hear the care and treatment you received from our staff was to a high standard and you felt well cared for.

It was really heart warming to hear your kind words about various members of the team and how they helped and cared for you throughout your journey.

I will be happy to pass on your thanks to the team who I'm sure will be as touched as I was reading your nice comments.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k