"Our Dads exemplary, person centred palliative care"

About: Access 1st / Telehealth Care/Community Alarm Service Access 1st Telehealth Care/Community Alarm Service PA152BT Adult Health Services / District Nursing Adult Health Services District Nursing Inverclyde Health & Social Care Partnership Inverclyde Health & Social Care Partnership Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South) Inverclyde Royal Hospital General Medicine ( wards G North, G South, J North, J South & L South) PA16 0XN Inverclyde Royal Hospital / Palliative care Inverclyde Royal Hospital Palliative care PA16 0XN

Posted by 120536Jimmy (as a service user), 5 months ago

From the moment our dad was being discharged home for end of life care, the staff made us feel reassured and at ease.
From Gary, Margaret and all the others in G North at Inverclyde Royal Hospital to Nicole and Margaret who helped us plan a speedy discharge home with all of the equipment.
Once our dad got home, he was able to be cared for by ourselves, his family, alongside the district nurses. The hybrid team were amazing in everything they done for us and we even managed to get a few laughs at such a difficult time (David, David, Jacqueline, Mhairi and Gisha). Our dad would have loved this.
The overnight district nurses were a God send at 1am and helped us, as a family, cope through until the morning, knowing that we had support throughout the night when it was difficult (Sandy, Sandra, Lisa, Morag, Theresa, Bridget and Gemma). They gave us time and listened to us at every visit, whilst delivering top class nursing care to our dad.
Hospice ANP Monica supported us and visited our dad at home. Janice at Ardgowan Hospice helped support younger members of the family too. The twilight team of district nurses were available at any time and always knowing they were not far away made it easier. They reassured us that they were at the end of the phone. Cochrane district nursing team (Claire, Lesleyann, Sharon, Lucy, Heather, Ann, Cath, Collette and Arlene) were all amazing. Angela the phlebotomist was also supportive.
The community alarm team were very quick to respond and the care at home team also supported our dad prior to his condition deteriorating.
The district nursing managers (Linda and Neil) supported our dad at home and personally visited him. To all of the others within Inverclyde who supported our 87 year young father to live his best life - thank you.
To the medical staff who took time to care for our dad - thank you.
To the management teams within Inverclyde HSCP, we will be eternally grateful for all of your help and your wonderful team of staff who provided our dad with compassionate, exemplary, person centred care.
Thank you ❤️. Xxx

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Laura Moore

Chief Nurse,

Inverclyde Health & Social Care Partnership

I am the Chief Nurse for the Health and Social Care Partnership in Inverclyde, providing professional leadership and support to our Integrated Joint Board, Senior Management team and all of our nursing staff across our services

Submitted on 01/12/2023 at 17:25

Published on Care Opinion at 17:25

Dear 120536Jimmy
Please accept my sincere condolences on the loss of your Dad. It is very much appreciated that at this difficult time for you and your family that you have sent such a heartfelt message to us all.
As the Chief Nurse for Inverclyde HSCP I am very pleased and proud that the care that your Dad and your family received was so responsive, person centred and compassionate from all of our community nursing, medical, hospital and hospice staff. It is good to hear that you were so well supported and listened to and that staff had time to spend with you.
Our teams at all times strive to provide high quality care and it really means a lot to us all when we receive feedback like this. I will ensure that all of our staff and those at the hospital and hospice see your feedback as I know this will be very much appreciated.
I wish you and your family all the best at this time and for the future, and again, many thanks.
Laura Moore
Chief Nurse Inverclyde HSCP

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Alison McKinnon

Lead Nurse, General Medicine (IRH),

NHS Greater Glasgow and Clyde

Submitted on 04/12/2023 at 13:09

Published on Care Opinion at 13:09

Dear 120536Jimmy
Thank you so much for taking the time to post on Care Opinion. Please accept my sincere condolences on the loss of your dad. I am delighted to hear that you have had a positive experience both in hospital and in community. We strive to work together to ensure optimal support for palliative patients and their families. Your kind words will mean so much to the staff involved in your dad’s care.
Kind regards
Alison McKinnon
Lead Nurse
Emergency Care and Medical Specialties
Clyde

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Linda Peattie

Senior Nurse Manager, Community Nursing, Greenock Health and Care Centre,

Inverclyde Health & Social Care Partnership

Submitted on 05/12/2023 at 00:31

Published on Care Opinion at 10:07

Dear 120536Jimmy,
On behalf of Community Nursing Services, please accept our deepest condolences to you and your family and thank you for taking the time to post a response on Care Opinion at this time.
As Senior Nurse Manager, I am both pleased and proud to hear of the excellent care your dad, and your family, received from all the services involved from the IRH, Ardgowan Hospice and in the Community. Our teams really do work hard to deliver high quality care and your heartfelt response sounds like we are getting it right.
I will ensure your response is shared with the Community Nurse teams and again, many thanks for taking the time to post a response.
kindest regards
Linda Peattie
Senior Nurse Manager
Inverclyde HSCP

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Graham Gardiner

Chief Executive Ardgowan Hospice , Ardgowan Hospice,

Inverclyde HSCP

Submitted on 07/12/2023 at 14:18

Published on Care Opinion at 14:21

Dear 120536Jimmy,
My name is Graham Gardiner and I am the Chief Executive of Ardgowan Hospice.
All at Ardgowan Hospice extend their heartfelt condolences on the loss of your Dad. May cherished memories bring comfort during this difficult time.
We are truly grateful for your detailed and uplifting feedback regarding the exemplary palliative care your Dad received from all the healthcare professionals involved. It is great to hear of the collaborative support throughout.
Your words will be shared with the rest of the team here at the Hospice and are deeply appreciated. If there is any further support we can provide you and the rest of the family, please do get in touch with us.
Best wishes
Graham

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Our Dads exemplary, person centred palliative care

"Our Dads exemplary, person centred palliative care"

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