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"Forever grateful for your support"

About: Adult mental health / EAS Walsall Adult mental health / Primary Care (Walsall) Adult mental health / Psychological Therapies Hub - Walsall

(as the patient),

I was involved in a violent attack, in the process I lost my right index finger completely to the knuckle and my right middle finger is now fully bent for the rest of my life. My left 2 fingers on my left hand are also very weak and I have very delayed reactions to when I move them. This has sent me into deep depression. Every day feels like a battle, I don’t know if I’m going to wake up wanting to take my own life or fearing that if I go out I will be involved in something like this again and not be so lucky.

I got in contact with the primary mental health care team, where I’ve been appointed to a guy called Jason who's been lovely and has really gone above and beyond for me. I was having a really hard time when I first spoke to Jason, straight away he showed me that I can trust him and that he’s going to sort it all out. At first I thought it was a fob story but he did just what he said he was going to do -  he sorted my medication out, he’s directed me to services he thinks would benefit me, he’s had time to sit me down and understand what I’m going through and how to manage my anxiety and my stress.

He’s been very supportive and I’m forever grateful. I think he’s a great asset to the team and he’s one of the few who are actually making a difference in the community and actually trying to resolve people's problems instead of doing what everybody else does and sweep it under the carpet. 

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Responses

Response from Gerald Hart, Interim Team Manager , Walsall Primary Care Mental Health, Black Country Healthcare nearly 2 years ago
Gerald Hart
Interim Team Manager , Walsall Primary Care Mental Health,
Black Country Healthcare
Submitted on 30/11/2023 at 15:12
Published on Care Opinion at 17:04


Hi chamaeleonfx93

Thank you for your review and feedback of the service you have received. I am so glad to hear that you received a positive experience from Jason, that he listened to you and was able to support you in managing your stress and anxiety. Also signposting you to to the services that would support you in your recovery. I am glad you think he is a great asset to the service, and I will pass on your positive comments to Jason.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Community Operational Manager, Black Country Healthcare nearly 2 years ago
Submitted on 04/12/2023 at 11:50
Published on Care Opinion on 05/12/2023 at 09:58


Thank you for your positive review of the service provided you. I am glad the service has helped you on your recovery journey and provided you with a positive experience. We really appreciate your kind words and positive feedback and it means a lot.

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