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My day operation in Urology

Posted By errandns38

"My day operation in Urology"

About: West Cornwall Hospital (Penzance) / General medicine

(as the patient),

I was booked in to Urology yesterday for an afternoon operation to remove a large cist from one of my testicles.

Everyone I met from Reception onward was so good. Michelle picked me up from Reception to take me to my day ward.

On the ward I met Maria (also a Healthcare assistant) and Lauren a nurse on the ward. Lauren dealt with all the prerequisite forms and tests like blood pressure. After the Op she bought me tea and toast - so good and attentive.

Nearer the Op time I met Mr Blake and his colleague to discuss the op. Again they were so very good in answering any questions and putting my mind at rest  Before the Op I met John and his lovely female colleague - (Anaesthesia) again so attentive and friendly.

10/10 to West Cornwall Hospital and Urology team

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 17 months ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 13/12/2023 at 13:15
Published on Care Opinion at 13:15

Dear errandns38

Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here.

I am so glad to see that all the member of staff you encountered were so good and attentive and that their great communication put your mind at rest.

I am writing to you as a member of the Patent Experience team, but I will ensure your kind words are forwarded onto the team with a special mention to Michelle, Lauren, Maria, Mr Blake and John through our Learning From Excellence team.

Thank you, again, for sharing your story with us.

Thank you

Megan

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