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Awful practice, good reception service

Story from nhs.uk

"Awful practice, good reception service"

About: Bedwell Medical Centre

The receptionists have been very good, informative and kind each time. They seemed to be the one working part of the practice.

All i need is for the gp to sign a letter confirming i'm fit to work, i will have no job if this isn't done soon enough. Despite it being a quick and easy task with fairly big ramifications, its been a month and zero progress has happened.

The impression i have is that your practitioners couldn't care less about the patients and are wildly ineffective and poor at managing their work load.

I've been patient but the deadline is in a few days and nothing has happened still. I'm very disappointing and betrayed by your practice that is meant to help people not set them back and put them in worse positions.

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Responses

Response from Bedwell Medical Centre 5 months ago
Bedwell Medical Centre

Submitted on 07/12/2023 at 17:25
Published on nhs.uk at 22:40

Dear Patient, I am saddened to hear you feel you have been let down with regards to the GP not providing a letter confirming you are fit to work. In general terms this is not a letter the GP would be able to provide as it would need to be an occupational health clinician however without knowing the actual details it is hard for me to assess and help you. If you are able to call the practice and ask for me, Allison Seymour, Practice Manager, I will do my utmost to assist. I am very pleased to hear your praise for our reception team, thank you, I will pass this on to them.

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