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"Mental Health Services"

About: Rathview home treatment house Tyrone and Fermanagh Hospital / Lime Ward

(as a service user),

Was admitted into Lime ward in Omagh for almost a week. The staff where really lovely, caring and supportive and really approachable. There is such a massive difference in the support Omagh gives you compared to my own local inpatient unit.

Staff give me one to one sessions and extra when needed. Where ready to help with anything at all 24/7. Would of socialised with patients too. Felt really cared for and looked after. Really really hope Lime Ward nurses and support staff, dinner staff etc. are given the appreciation they deserve and hope this can be passed onto them.

I was then moved to Rathview house for a night and the staff there too where very supportive, caring and approachable. It makes a massive difference to patients when in there. Every other patient i interacted with also had brilliant words to say about the staff and how the ward is run. It wasn't not sitting in an office all day doing paperwork whereby my local inpatient unit does, its about interacting and given the patients time and what we needed.

Its the first time I've been in a hospital and felt i was actually took serious, and first time being discharged and felt i got something out of being a inpatient that being supported, cared for and most impatiently listened to.

Please give Lime Ward and Rathview house my thanks.

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Responses

Response from WHSCT 17 months ago
Submitted on 04/12/2023 at 12:25
Published on Care Opinion on 05/12/2023 at 10:00


Hi Mousey

Thank for your compliment for staff in Lime and Rathview House. I will ensure that this response is shared with all the staff. I really appreciate that staff spend time with you and you felt supported throughout your admission and on discharge.

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Response from Brian Toner, Consultant in Service User Experience, Adult Mental Health, Western Health & Social Care Trust 17 months ago
Brian Toner
Consultant in Service User Experience, Adult Mental Health,
Western Health & Social Care Trust
Submitted on 05/12/2023 at 12:19
Published on Care Opinion at 12:19


picture of Brian Toner

Hi Mousey,

Thank you for taking the time to post your story on Care Opinion and for your kind words about the staff in Rathview and Lime ward in Omagh. I am delighted you felt your care was supportive and beneficial. I would be keen to speak with you further. If that's something you'd be happy to do please contact me on brian.toner@westerntrust.hscni.net.

Thanks again for your feedback and all the best for your recovery.

Brian Toner

Service User Consultant (Adult Mental Health)

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