"The car park paypoint"

About: Castle Hill Hospital Castle Hill Hospital Cottingham HU16 5JQ

Posted via nhs.uk nearly 2 years ago

I took an outpatient for treatment at 19.00 on Friday 24th November, and found the paypoint machine very difficult to manage. To enter my car registration mumber I had to bend down and turn on the flashlight on my mobile phone to see the buttons. Without doing this I would not have been able to complete the process. Why not have everything at eye level?

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Judi Cole

Patient Experience Project Officer. , Patient Advice and Liaison Service,

Hull University Teaching Hospitals NHS Trust

Submitted on 30/01/2024 at 11:21

Published on Care Opinion at 11:21

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience with the car park paying machine.
In order to address the concerns you have raised with the relevant department, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:
• Telephone: (01482) 623065
• Email: hyp-tr.pals.mailbox@nhs.net
• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/
Thank you once again for taking the time to provide us with your views on local NHS services.
Kind regards
Patient Experience Department
Hull University Teaching Hospitals NHS Trust

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