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Care Opinion

Excellent standard of care

Posted By Ulster2000

"Excellent standard of care"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as the patient),

During a recent trip to Scotland I unfortunately became unwell and had to ring 999.

Within around 30 minutes the paramedics from Motherwell were with me and immediately began caring for me.

From there I was taken to Hairmyres Hospital in East Kilbride where the care really couldn’t have been better.

Dr Mulholland was absolutely excellent, as were the nurses in the ED and especially  Jade who looked after me very well.

CT scans and MRIs were delivered within a timely and caring manner and I was able to be discharged on time for my planned flight back to Northern Ireland. I really couldn’t have asked for better.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 5 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/12/2023 at 05:49
Published on Care Opinion at 05:49

Dear Ulster2000

Thank you for taking the time to share your heartfelt feedback here on CareOpinion.

I am so sorry to ready about you falling unwell whilst here on holiday. I am sure this is something you could have done without!

I am delighted to read our crew got to you in good time and it sounds like they provided great care.

I would love to pass on your kind words to our staff if that's ok with you? As all posts are anonymous, the only way we would be able to identify the staff would be if you contacted our team at sas.feedback@nhs.scot with your name, date and location of call out. Please may I kindly ask you do this and I will be sure to arrange this for you.

I hope you are feeling much better

Warmest Regards

Lesley

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/12/2023 at 08:34
Published on Care Opinion at 08:34

picture of Lise Axford

Dear Ulster2000

Thank you for taking the time to share such positive feedback after you became unwell on your recent trip to Scotland. That must have been a been a worrying time for you especially when away from hone. I am glad to read that you are back in Ireland and hope that you are recovering well.

Dr Mulholland, Jade and the rest of the team will be delighted to read your comments and will be reassured that you felt you received excellent care.

The team work together to optimise patient care and I am pleased to know that you felt the care could not have been better.

Thank you again for your kind words.

I hope that you are feeling better and wish you all the very best.

Lise

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