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So grateful the Urgent Care Centre is available

Posted By Spg64

"So grateful the Urgent Care Centre is available"

About: West Cornwall Hospital (Penzance) / Urgent Treatment Centre

(as the patient),

It was a Saturday morning. I had a nasty cold which I felt had gone to my chest. As I have a history of chest infections I felt that I needed antibiotics.

I tried my doctors surgery but as it was Saturday they were closed. I tried my chemist who advised I contacted 111. I did this and was told that I would have to attend the A&E department at Treliske as the doctor at West Cornwall wasn’t qualified to see me. I had no means of getting to Treliske and was aware that they are always very busy and waiting times are often several hours.

I didn’t want to add to this so decided to wait to see my GP on Monday. By the evening I was much worse and struggling to breathe so I went to West Cornwall hospital’s urgent care centre. I had blood tests and a chest Xray and was examined by a doctor. I was borderline being kept in hospital but I opted to have antibiotics and go home.

I am so grateful that this very much needed centre was available and dread to think what might have happened without it. It cannot be allowed to close.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 13/12/2023 at 12:49
Published on Care Opinion at 12:49

Dear Spg64

Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here.

I am so pleased to see that you were able to be seen and treated at West Cornwall Hospitals Urgent Treatment Centre after becoming much worse, this must have been very worrying for you.

I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are passed over to the relevant team at West Cornwall Hospital.

Thank you, again, for sharing your story with us. I hope that you are recovering well.

Thank you

Megan

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