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Went above and beyond

Posted By Janette342

"Went above and beyond"

About: The Ulster Hospital / Podiatry

(as a parent/guardian),

I had been trying to phone Bangor Hospital Podiatry to discuss my grandson but was on hold for over an hour. 

I phoned UHD Podiatry and spoke to a lovely girl who when I told my dilemma said she would email and give my details to get them to phone me.  She even phoned me back to explain why I couldn't get through and that someone would phone me back in the afternoon. 

I am not sure of her name and want to say Pamela so sorry if not right. Just felt she went above and beyond, especially based on previous experience.

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Responses

Response from Allister Campbell, AHP Quality Improvement and Governance Lead, South Eastern Health and Social Care Trust about a year and a half ago
Allister Campbell
AHP Quality Improvement and Governance Lead,
South Eastern Health and Social Care Trust

Submitted on 01/12/2023 at 09:24
Published on Care Opinion at 09:24

picture of Allister Campbell

Janette342

Can I please thank you for sharing your story with us and can I apologise on behalf of the Podiatry dept. in Bangor Community Hospital for you poor experience in trying to contact them. I am also delighted that your experience was totally different when you contacted Podiatry dept. in the UDH. I will pass your story over to the Lead Podiatrist and to the staff in the UHD as I know they will be delighted to read your very kind words. They will also be using this to identify and address any problems with the telephone system in Bangor.

Best Wishes

Allister

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