"Surgical Assesment Unit "

Attended with my partner after receiving a phone call to attend an appointment asap. Service was good but I’m concerned that relatives are not allowed to attend the appointment, even when requested by the patient. I asked why and was given no explanation other than it is the rule and it’s a ward so that’s why. As someone who works in the NHS this is not correct and when an escort is requested by the patient, it should not be denied. Especially when there is no clear explanation, surgery was being discussed and my partner needed someone to support him. Very disappointing