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All the staff were fantastic

Posted By GPC2019

"All the staff were fantastic"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / Paediatric Day Patient Ward

(as a parent/guardian),

My son was recently admitted to Craig Ward in Ulster Hospital for three days due to low oxygen levels. We got excellent care when we arrived in A&E and this continued throughout our stay. 

All the staff were fantastic. My son communicates using Makaton signs and staff picked up on this and would copy my communication with him. One staff member in particular, Laura, really spent time with him communicating at his level.

This may seem like a very small gesture on the staff's part but for a parent seeing people understand his needs and respond to his communication and use Makaton back to him is huge and means so so much. Thank you everyone. 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust about a year and a half ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 01/12/2023 at 10:15
Published on Care Opinion at 10:15

Hi GPC2019

Thank you for telling us about your experience when you attended ED with your son. It is lovely to ready how staff provided an excellent level of care and communicated with your son. I will share with the staff, who will appreciate your kind comments.

I do hope he is improving and wish you both well.

Regards

Jenny

Lead Nurse Emergency Care

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Response from Teresa Mungur, Clinical Manager Acute Paediatrics and Neonatology, Woman & Acute Child Health, South Eastern Health & Social Care Trust about a year and a half ago
Teresa Mungur
Clinical Manager Acute Paediatrics and Neonatology, Woman & Acute Child Health,
South Eastern Health & Social Care Trust

Submitted on 01/12/2023 at 10:55
Published on Care Opinion at 10:55

picture of Teresa Mungur

Hi GPC2019

Thank you so much for taking the time to provide such kind feedback.

I will share this with the staff on Craig ward who will be delighted to hear of your very positive experience and how their actions aided communication with your son.

I hope your son continues to make a good recovery. Best wishes to you both.

Regards

Teresa

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