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"NHS Breast screening and breast care services"

About: Beatson West of Scotland Cancer Centre / Acute Assessment Oncology Unit Glasgow Royal Infirmary / Breast Clinic New Stobhill Hospital / Day Surgery West Scotland Breast Screening Centre / Diagnostics

(as the patient),

I would like to express my appreciation and gratitude for the excellent care I have received since discovering I had breast cancer. This was found through my routine mammogram as I had no symptoms. I can not express enough the exceptional care I have had by NHS GGC staff throughout my appointments at NHS breast screening at Nelson Mandela place. Unfortunately I do not have their names, all staff showed compassion and care throughout my examination and delivering the news to me of suspected diagnosis.

My journey continued with referral to my breast care consultant Ms MacLean and the specialist Breast care nurse, Lena. I could not ask for a care from an exceptional service and team. Right from the start of my journey where I was very apprehensive as to what was to ahead of me, they were most informative. They understood exactly how I was feeling and answered all my questions making sure I felt informed and reassured. 

Lena kept in regular contact with me making sure I was feeling ok and informed, supported me and keeping me updated on things when my diabetes complicated my surgery. 

I was referred to Dr L’lano, diabetes consultant, this happened very quickly and I was supported by Dr L’lano to manage my diabetes quickly to allow my surgery to happen. 

Dr L’lano was exceptionally helpful and supportive and was in regular contact to help me lower my blood sugar levels. Another excellent care experience  I have received from the diabetes service within NHS GGC.

Ms MacLean has exceptional patient care, her awareness of my apprehension and need for information and very clear on her explanation and compassion, both prior to surgery and in my return appointment when she explained my outcome of surgery and plans going forward. 

It was a very worrying, frightening and upsetting to discover I had breast cancer especially as I had just gone for routine mammogram. I would advocate for anyone due mammogram to go along for the screening as it has identified my cancer at an early stage. 

I recently had my breast surgery. The care and attention received was to exceptional standard from the organisation, the of care,  the information throughout of each step of my procedure. The support of having Lena there who I already knew from my appointments and all the additional staff at the day surgery unit at Stobhill Hospital. The staff at the unit, Shona ( day surgery nurse), Liz (anaesthetist), Kirsty (theater nurse), Adi (recovery nurse), Ureaka (recovery nurse). A special thank you to Tracy ( student nurse) who followed me throughout my surgery and was amazing support throughout the day. 

A special thank you to Ms MacLean for carrying out my surgery and Lena, who have given me the best care and reassurance for recovery and follow up.

I still have ongoing recovery and treatment going forward, I am confident that I will continue to receive the best care from NHS GGC at Beatson oncology centre. 

Thank you 

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Responses

Response from Aimee MacPhail, Waiting list coordinator, Urology Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 5 months ago
Aimee MacPhail
Waiting list coordinator, Urology Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 01/12/2023 at 15:15
Published on Care Opinion at 15:15


Dear Paprikabr55,

Firstly I would like to thank you for sharing your story on Care Opinion, it is greatly appreciated. I am delighted to hear that the staff treated you with care and compassion through what is a difficult time for you. I am sure it was a shock to hear about your diagnosis, especially when it was a routine mammogram and I can completely understand how upset and frightening it is to hear the news.

I am pleased to hear that the Day Surgery staff at New Stobhill Hospital were so attentive, supportive and delivered care to an exceptional standard as this is something that they strive to do. I will be sure to pass this onto them.

I am glad to hear that your surgery went well and that Ms McClean and Lena have given you the best care and reassurance for recovery and follow up going forward.

I wish you the best for your future treatment and I hope the recovery is going smoothly for you.

Aimee

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Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde 5 months ago
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde
Submitted on 01/12/2023 at 17:52
Published on Care Opinion at 17:52


Dear Paprikabr55

Thank you so much for taking the time to feedback to us and for sharing your experience. I am so sorry to hear about your diagnosis and understand the worry that this causes. I am really pleased that our staff were able to support you through the process and that you has such wonderful support from the whole team at Stobhill hospital.

I'm sure that the team here at Breast Screening will be glad that they were able to support you through the process of your diagnosis. I would love to be able to feed this back to them directly, as it such a morale boost to know that we are helping to support through such a difficult time. Would you be happy to contact me with your details so that I can pass this on to our staff? If so I am contactable at the email address below:

Cat.Graham@ggc.scot.nhs.uk

Again many thanks for taking the time to reach out and I wish you all the very best in your future treatment and recovery.

Take care

Kindest Regards

Cat

Operational Superintendent

West of Scotland Breast Screening

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