"My experiences at Emergency Department Treliske"

So, back home after 2 Emergency trips by Emergency Ambulance to A & E at RCHT, Treliske. Some amazing & lovely Nurses, Healthcare Assistants, & Ward Manager at the end of the week thankyou. I did find the replacement manager was really negative on Handover one morning. I feel experienced extremely poor consultant care, including being woken up (still in A and E at 2am) to discharge me. One of these consultants also refused (to a Nurse) to care for a cardio vascular patient who was brought in, very worrying.

Thankfully I remembered Patients can contact the site manager (just ring Reception-they will page them), if you’re receiving poor or even abusive care. Thank you so much to the Site Manager who stood up for me-preventing me from being sent home in a taxi - at risk - in the night. I’m House & Bedbound, have to get Patient Transport to Treliske - the Crews involved being brilliant & supportive; Having to go to appts on a Stretcher as I can’t sit up long.

Site Manager becoming involved: I suddenly felt slightly more respected & certainly safer & managed to get a couple hours sleep. I was brought in by a lovely Student Paramedic-there is hope. Thank you to that person.

Unfortunately I experienced horrendous care though. The only people that helped me were the Receptionists-thank you again. The serious lack of care and quite abusive attitudes, in my opinion, has seriously worsened my health, I feeI. I don't think I was even triaged properly, I felt shoved around, and felt very vulnerable.

Incredibly, I somehow precariously left the bay I felt I dumped in just for a few minutes to go to try & contact the site manager thru A & E Reception; as all my pleas to nursing staff etc, for help were ignored. (I’d forgotten my mobile in the panic to get to Treliske, so couldn’t ring the Switchboard myself). I returned to find my suitcase & cpap machine bag had been moved (without my permission) to a random location, no one knew where for quite some time. Anyone could’ve taken them, & they’d put someone else in my allocated bay, where I was supposed to be seeing a Doctor in an hour and a half.

By 9.00pm I hadn’t even been allocated a Doctor, and had had to resort to lying precariously in agony (no pain relief) on my own across three tiny metal seats in reception having been chucked out of the Bay I was in, and I was told we don’t have anywhere for you.

Anyway, I stuck it out in agony in Reception, lying flat & barely able to get up from the low level seats until about another 1.5 hrs, and became extremely concerned that I was ‘at risk’.

This is an honest review & I hope those staff who ignored me numerous times, & those who told me to get off their chair, get out and to stop leaning on a trolley- (that wasn’t being used …I was feeling faint, unstable, & quite honestly terrified at this point)-I really hope they read this and get how abusive I found they were being, in my opinion.