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Felt so safe in their care

Posted By asd90

"Felt so safe in their care"

About: Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Emergency Department

(as a service user),

Recently a passer-by called an ambulance for me as I had suddenly taken unwell. Ken (yes, as in Barbie and Ken) and lovely Sean were the paramedics on that call and were so fantastic.

That morning was a huge shock, and blur for myself, I felt so safe and calm with both men who provided excellent care making me feel safe and as calm as could be. It was also an awkward place to bring their bag and stretcher too, nothing was a bother, so professional.

Asked to go to the ulster ED as my family were on holiday but my sister works close by. It wasn't a problem and they were wonderful!

Staff in ulster ED were amazing!! I took a further unknown seizure and from what I remember and my sister's recollection too, they were amazing in Resus, whilst comforting and were so compassionate with my younger sister too.

My recollection is a little hazy not realising how acutely unwell I was at the time, the news was a huge shock and the staff were fantastic at speaking with my younger sister at the time.

Huge thank you to NIAS and UHD!

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service about a year and a half ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 01/12/2023 at 10:59
Published on Care Opinion at 11:03

picture of Maggie Hamilton

Good morning asd90,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was heartening to learn how fantastic Ken and Sean were and how safe and calm you felt with them. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for. I would like to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information:

Date and approximate time of the incident The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at: Maggie.hamilton@nias.hscni.net

I hope you are recovering well.

Kind regards,

Maggie

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust about a year and a half ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 01/12/2023 at 11:56
Published on Care Opinion at 11:56

Hi asd90

Thank you for telling us of your experience when you attended the Ulster hospital ED. It is heartening to hear of how well you felt looked after and your sister too at a time that must have been for you both.

I will share your lovely comments with the staff who will very much appreciate them.

I do hope you are recovering well, best wishes from the team.

Regards

Jenny

Lead Nurse ED

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