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We give a big thank you to the team

Posted By leopardhh45

"We give a big thank you to the team"

About: Aberdeen Royal Infirmary / Orthopaedics

(as a relative),

My mum was admitted to ward for support after having fractured her arm in a fall.

The staff were lovely and kind to our mother and understood she needed support at home due to other issues.

This was supported by the team on the ward which was greatly appreciated.

We give a big thank you to the team keep up the good work .

My only negative was having to wait for discharge letter I had hoped was done day before discharge .

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Responses

Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian 2 months ago
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian

Submitted on 28/02/2024 at 17:42
Published on Care Opinion at 17:42

picture of Alison Mckenzie

Dear leopardhh45,

apologies for the delay in responding. Thank you for taking the time to send in your kind words the team will be delighted to hear how they helped your mother in a kind and supportive way. I will share this with the team so they can all see it.

I am also sorry to hear you had a delay in waiting for the discharge letter we are looking at ways to try and improve this all the time.

Kind Regards

Alison McKenzie

Nurse Manager

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