My mum had fallen and used personal alarm to summon help .
On responding to her call we found her on the floor in great pain and bleeding from cut above her eye. Her arm was obviously broken.
After the shock of seeing her like this we called ambulance as unsure if any other injury. The ambulance call handler was very good and supported our call, we were to wait for ambulance as a lot of activity that night.
While waiting we reassured our mum and kept her warm. Further call from ambulance call handler asked for update on mum and said help would come soon.
When crew came they were supportive to mum and with a joint effort we got her into ambulance and up to hospital where we were in a queue and prioritised.
This was not a great experience for an elderly lady and in pain. Paramedic came and inserted cannula for pain relief helping my mum.
I felt sorry to see ambulances having to queue. This is a waste of resources for skilled people and keeps them from other calls.
We were waiting for at least 3 - 4 hours outside. The ambulance crew were amazing .
Cannot understand why this happens in this day and age. It cannot just be due to lack of beds. My mum eventually got cared for and kept in hospital for a week .
"My mum experience from fall at home"
About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary Emergency Medicine AB25 2ZN Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by leopardhh45 (as ),
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