"Cancer centre helpline wasn't helpful"

I have contacted the cancer treatment hotline twice now, and on both occasions felt let down.

This week I contacted the line for the second time to share concerns for my mum, who is receiving palliative chemotherapy. The handler answered the call without confirming where I telephoned or their name. I stated that I was looking to speak to someone on the cancer treatment helpline, the handler then advised that they could help.

I went on to advise the call was regarding my mum and I was immediately stopped and asked if my mum could be put on the call. I advised that I am not currently with my mum, the handler therefore stated that I wouldn’t be provided with information regarding my mum. At no point had I requested this, in fact I never got a chance to say much.

Sensing my disappointment, the handler then asked what I was concerned about, then interrupted again asking if she has taken the medication provided. 

I started to advise that she had, but felt that there was no point discussing further, so ended the call as the handler upset me further.

I think it’s sad that professionals who are employed to provide a calming and reassuring voice have provided further anxiety, and this has left us feeling that we have no support when symptoms may arise.