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"I didn't feel listened to"

About: Blackpool Victoria Hospital / Paediatrics

(as a parent/guardian),

My daughter has been admitted to children’s ward eight times this year alone. Four of them being HDU stays. I cannot fault the nursing staff in the children’s ward and assessment unit, but the consultants and paediatricians I can not say the same about. They don't seem to read notes regarding the child they are treating, I didn’t feel listened to by them and I felt my concerns regarding my child were brushed under the carpet. 

My daughter has her own paediatrician at the hospital, she has not seen him once in clinic, only once when he was on the ward round. I’ve asked to be referred to a children’s hospital as her condition is in regards to her breathing, she’s 4 and can’t say whether it’s asthma or not.

Surely now we’ve just left after the eighth time in as many months they should be finding the cause of it instead of prescribing more and more meds for a condition they are not even sure it is. It’s a joke! 

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 5 months ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 28/11/2023 at 16:12
Published on Care Opinion at 16:12


Hello Emma4820,

Thank you for taking the time to leave feedback about your experiences at Blackpool Teaching Hospital.

I’m sorry to hear that you are unhappy with the care your daughter received here and that you feel your concerns were not listened to.

If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further.

Many Thanks

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