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"RAC and CAU Crosshouse hospital"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Rapid Assessment and Care Unit (RAC)

(as the patient),

On visiting my GP I was referred to the RAC unit in crosshouse hospital to rule out a serious condition.  On arrival l was cared for by a lovely nurse called Lucy. The unit was very busy and Lucy was so helpful and efficient in her care.

I met the doctor Josh who also was helpful and professional in his assessment process. I felt he was very thorough and he was taking no chances in getting the proper investigations done. 

It was decided I should stay overnight n CAU and be assessed in the morning by the stroke team. 

CAU was very busy and they went above and beyond and got me a bed in the corridor with screens to give me privacy.  These staff are faced with impossible situations and they carry on regardless.  I would like to say thanks to Steven the nursing assistant who couldn't have been more helpful.  Although the NHS is under extreme pressures, the staff carry on regardless and should be congratulated for all they do.

Fortunately I got good news with my results. I would just like to thank the staff for the great job they do under challenging times.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 17 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 05/12/2023 at 11:07
Published on Care Opinion at 11:07


picture of Pamela Gibson

Dear Bonnie 14

Thank you so much for taking the time to share your experience of the care provided within the Rapid Assessment Unit and Combined Assessment Unit at University Hospital Crosshouse.

What an anxious and scary time it must have been for you. I am glad to hear that you received such professional and compassionate care from our staff and it will be my pleasure to share your kind comments to the wider Teams, and in particular with all of the staff you have mentioned by name. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

I am also delighted to hear that you received good news with your results

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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